We are happy to help! Not 100% satisfied with your item? We will make it right.

To exchange or return an item, here is what you need to know:

You have 30 days after purchase to exchange or return, unless noted in our exceptions. You can return item(s) by first sending us an email (xdirectcompany@gmail.com ) with the following information:

1. Name
2. Order No.
3. Purchase Website
4. Reasons of Return

We will reply to you within 24 to 48 hours for an RMA No. and return instruction. Once we received the return products, we will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement.